Powered by NUACOM — Ireland's leading cloud phone platform. Delivered and supported by Eclipse Technology in Dublin.
Plans & Pricing
Transparent, per-user pricing. No hidden extras. Eclipse Technology handles your setup, onboarding and ongoing support.
Prices shown are ex-VAT. Unlimited calls (landline & mobile) subject to fair use policy. Additional charges may apply to SMS services.
Annual billing discount applies to new clients only for first year of service. Minimum 4 users on Essentials, 2 users on Unlimited & Enterprise.
Detailed Breakdown
| Essentials €10/user/mo |
Unlimited €25 / €19 annually |
Enterprise €35 / €25 annually |
|
|---|---|---|---|
| Pricing Details | |||
| Inbound & internal calls | Free | Free | Free |
| Local Irish number included | 1 per account | 1 per user | 1 per user |
| Additional phone numbers | From €5/mo | From €5/mo | From €5/mo |
| Minimum users | 4 users | 2 users | 2 users |
| Call Recording retention | — | 6 months | 6 months |
| Extended Retention Policy (up to 10 years) | €5/user/mo | €5/user/mo | €5/user/mo |
| Fax-to-Email | €15/mo | €15/mo | €15/mo |
| NUACOM AI Call Insights (add-on) | €9/user/mo | €9/user/mo | €9/user/mo |
| Automation | |||
| Time-based Call Routing | ✓ | ✓ | ✓ |
| Auto-Attendant / Voice Menu (IVR) | ✓ | ✓ | ✓ |
| Ring Strategy | ✓ | ✓ | ✓ |
| Voicemail-to-Email | ✓ | ✓ | ✓ |
| Missed Call Email Notification | ✓ | ✓ | ✓ |
| Callback Widget | ✓ | ✓ | ✓ |
| Queue Position Announcement | — | — | ✓ |
| Auto Dialer | — | — | ✓ |
| Productivity | |||
| Desktop & Mobile App | ✓ | ✓ | ✓ |
| Smart Call Transfer | ✓ | ✓ | ✓ |
| Click-to-Call | ✓ | ✓ | ✓ |
| Call Notes & Tags | ✓ | ✓ | ✓ |
| Google Chrome Extension | ✓ | ✓ | ✓ |
| After-call Wrap-up Time | — | — | ✓ |
| Softphone Announcements | — | — | ✓ |
| Monitoring & Management | |||
| Call Stats & KPIs | ✓ | ✓ | ✓ |
| Advanced Call Logs | ✓ | ✓ | ✓ |
| Daily / Weekly Email Report | ✓ | ✓ | ✓ |
| Missed Call Follow-up Reporting | — | ✓ | ✓ |
| Automated Call Recording | — | ✓ | ✓ |
| Live Call Wallboard | — | — | ✓ |
| Live Call Coaching (Listen / Whisper / Barge) | — | — | ✓ |
| Custom Reporting | — | — | ✓ |
| Collaboration | |||
| Call Conferencing Room | ✓ | ✓ | ✓ |
| Call Groups & Pickup | ✓ | ✓ | ✓ |
| Shared Contacts | ✓ | ✓ | ✓ |
| 2-Way Business SMS | — | ✓ | ✓ |
| SMS Campaigns | — | ✓ | ✓ |
| Admin & Security | |||
| SSO — Single Sign On | — | ✓ | ✓ |
| Online User Management | ✓ | ✓ | ✓ |
| Integrations | |||
| Google Contacts | ✓ | ✓ | ✓ |
| HubSpot CRM | — | ✓ | ✓ |
| Salesforce | — | — | ✓ |
| Zoho CRM | — | — | ✓ |
| Pipedrive | — | — | ✓ |
| Zendesk | — | — | ✓ |
| GoHighLevel, Zapier, Intercom & more | — | — | ✓ |
| Support | |||
| Phone, Email & Live Chat | ✓ | ✓ | ✓ |
| Onboarding & Training | ✓ | ✓ | ✓ |
| Eclipse Technology Managed Setup | ✓ | ✓ | ✓ |
Optional Add-ons
Extra services that grow with your business — add only what you need.
FAQ
A user is anyone that will be using the system: an agent, supervisor or administrator. When creating a user, you can choose whether to associate them with an extension or not.
No — all users on an account share the same plan. If you have specific requirements (e.g. some staff needing Enterprise features and others only basic calling), speak with Eclipse Technology and we'll find the most cost-effective structure for your team.
Yes. You're free to switch plans, add or remove users, upgrade or downgrade at any time. There's no penalty for changing mid-month.
In most cases, yes. If you own a number with your current provider, it can be ported across. We can also set up a call divert from your existing provider during the transition to ensure zero downtime.
Yes. You can configure your credentials on up to 3 devices simultaneously: the desktop app, the mobile app, and a desk phone. Incoming calls ring all devices at once.
All standard plans run on a 30-day rolling basis — no long-term commitment required. Annual contracts are available at a reduced rate if you prefer predictable costs.
No — all prices shown are ex-VAT. Irish VAT (currently 23%) will be added on your invoice.
Simple Comparison
With Essentials, you benefit from a lower monthly fee, but some everyday calls are billed per minute. Typical usage can still include costs such as:
With Unlimited, those same calls are included in a fixed monthly price, making costs more predictable for regular usage.